Lessons could be learned from Spain

Translink say their staff go through a period of training in customer care in order to keep their licence to drive. Well I can only say that they do not practice it on the bus.

I have seen, and in some cases spoken to the driver, about the way the bus is operated. I have seen instances when passengers have not had time to take their seats before the bus moves off,

I go to Spain every year for holidays and the drivers there could teach ours a thing or two about courtesy to the public . They greet you with a smile and hello, ask where you want off, stop and tell you the right stop etc. Too many of our drivers seem to have all taken the vow of silence, or else just grunt.

As he states they do not always pull in to the bay that is displayed on the destination board and bay number or change the destination on the bus sign which does lead to people missing a bus. And when you complain to someone at the office desk you get a blank look back and the same old story that they will speak to the driver.

Maybe putting a couple of ghost passengers on some routes to see for themselves might cure some of the problems.

Disillusioned Bus User