Royal Mail delivers changes to postal service in Lisburn

From this week, postmen and women will use new delivery methods and adopt revised delivery routes as these changes are introduced on a phased basis and it is expected the changes will take approximately four weeks to implement.

The Royal Mail are writing to every address in Lisburn about these changes, including households, businesses and other organisations in the city.

A spokesperson for Royal Mail explained: “Royal Mail provides one of the most comprehensive and best value mail services in the world. Our postmen and women play a vital role in Lisburn, as well as across the rest of the UK, where we deliver to almost 29 million addresses, six days a week. “However, we need to modernise the way we operate. We are therefore making changes in Lisburn to maintain our services and to keep our prices as low as possible.

“The way in which we communicate with each other has changed dramatically,” he continued. “Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible. We also deliver more larger items and so we are investing in new equipment to carry these items to customers even more securely. The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.”

For customers with BT26, 27 and 28 addresses, the Royal Mail will continue to deliver in the morning and for a longer period during the day. Many customers will continue to get their mail by lunchtime.

The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times.

When mail volumes vary, the Royal Mail have said they may need to adjust delivery arrangements and times.

If customers have any queries after they have received a letter, they can contact the Customer Services Team on 0845 601 1399 or Textphone 0845 600 0606.

Royal Mail’s Collections and Delivery Director Tom O’Kane said: “We are proud of the high regard in which our postmen and women are held in Lisburn. The changes to delivery routes will mean that a member of our local and experienced team will still be delivering to our customers in Lisburn.

“The local delivery team and I are fully committed to providing a high quality of service that is as reliable and friendly as customers have come to expect from Royal Mail in Lisburn over many years.”

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