Lisburn & Castlereagh City Council has launched new Customer Service Guidelines which set out its standards of customer service provision.
The Guidelines cover walk-in visits, telephone and email enquiries and they set out how the Council will communicate with its customers as well as how complaints will be handled.
Alderman William Leathem, Chairman of the Governance and Audit Committee, and the Chief Executive of the Council, Dr Theresa Donaldson, were present at the launch. “The Council values its customers very highly and our customer service is therefore extremely important to us,” said Mr Leathem.
Dr Theresa Donaldson, Chief Executive added: “We have very committed staff and Elected Members who place great emphasis on the importance of serving our ratepayer base.”