Local woman recognised for her customer service at Larchfield Estate

The award for Best Customer Service (Small Business), sponsored by Diamond Recruitment Group, was presented by operations director Donna Parker to Sarah Mackie of Larchfield Estate (centre). Also pictured is Imelda McMillan, chair of Women in Business.
The award for Best Customer Service (Small Business), sponsored by Diamond Recruitment Group, was presented by operations director Donna Parker to Sarah Mackie of Larchfield Estate (centre). Also pictured is Imelda McMillan, chair of Women in Business.

A Lisburn woman has won an award for her customer service at a prestigious ceremony held last week.

Sarah Mackie of Larchfield Estate picked up the award at last Thursday’s Women in Business Awards held in the Ramada Plaza, Belfast.

Commenting on her win, Sarah said: “We are absolutely thrilled and honoured to have won this year’s Best Customer Service award for a small business.

“We work extremely hard to try and ensure that each and every event at Larchfield is fantastic from start to finish with the support needed at every level to make this happen stress free.

“This award is an accolade we are extremely proud of and a tribute to the whole teams hard work. It is especially valued given the high quality of the competition we were up against in our category.”

The judges said: “We were bowled over by how Sarah constantly strives to improve every element of this venue’s business and her organisational aptitude.

“She not only goes out of her way to encourage and improve feedback, but acts on it too.”

Thirteen other trophies were handed out on a night of glitz, glamour and high entertainment as more than 400 from the local business community gathered for what has become the defining event for female entrepreneurs and women-led businesses across Northern Ireland.

Women in Business chief executive Roseann Kelly said; “They are all women with vision and determination, qualities that have contributed to their success. Some lead businesses that are household names, others will achieve that recognition in the future. All are joined by a common goal to succeed and to inspire.”

Ms Kelly added that The Ramada Plaza was teeming with inspirational women, not least special guest speakers, former Tanaiste Mary Harney, and founder of one of the world’s leading provider of talent acquisition and management services, Rosaleen Blair.

“They are such fantastic role models not just for females in business but the business community as a whole.

“Indeed, everyone in the room tonight should be proud of the role they play and contribution they make to our economy.”