NI Water is calling on customers in the Lisburn area to be extra vigilant and beware of bogus callers following a recent incident in the city involving an elderly customer and three people claiming to work for NI Water.
In this instance, criminals posing as ‘water service’ staff seeking to check the water supply in the customer’s property caused distress, and a sum of money was stolen.
If a caller comes to your door claiming to be from NI Water, Water Service or the Water Board always ask to see their ID. This will have a photograph of the person carrying it and include details such as their name, a unique serial number and our NI Water logo. Also attach your door chain, if you have one, if not, ask the caller to hold the ID up to a window or put it through your letterbox so you can read it properly without opening your door. If you have any doubts, call our customer helpline on 08457 440 088.