Bow Street Mall Shopping Centre in Lisburn has become the latest Shopping Centre in Northern Ireland to gain national recognition for its commitment to customer service, after being awarded WorldHost Recognised Business status.
WorldHost Recognised Business status is awarded to businesses that have trained 50% or more of their front line staff using any of the WorldHost training programmes and signed a commitment to delivering excellent customer service.
With over 80% of its staff trained to WorldHost standards, Bow Street Mall has officially become a WorldHost Recognised Business.
On receiving the recognition, Karen Marshall, Centre Manager, Bow Street Mall said: “We are passionate about service standards and are incredibly proud to have achieved WorldHost Recognised Business status.”
She continued, “Not only does this generate a positive buzz about the service we offer, but it helps to promote Bow Street Mall as a friendly and welcoming shopping destination.”